[UNLOCK] Официальная разлочка телефонов, привязанных к оператору AT&T

Вы хотите отвязать ваш телефон от AT&T, и вы на 100% уверены, что телефон привязан именно к этому оператору. Необходимо знать английский язык, если есть трудности - попросите помочь друзей. Совсем крайний случай Google Translate

Варианты связи с AT&T:

1. Звонок по телефону (дешево и сердито) - подсказка от sleza

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Звонок через SKYPE на номер  +1 (800) 331-0500 БЕСПЛАТНЫЙ После того, как услышали кусок сообщения на испанском языке нажимаем 1, потом 0...

2. Онлайн чат со службой техподдержки (на момент написания этого мануала прорваться нереально) - подсказка от Orackle

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Кому интересно в чат попал так: 1) Billing and Payments --- Wireless 2) Wireless phone 3) Adjustments or refunds 4) Вводим имя Profit

3. E-Mail - самый действенный и быстрый способ - подсказал адрес demidovalex
Советы: всегда отправляйте в одном письме только один IMEI, хотите другой - используйте другой почтовый ящик. Если вы получили варианты писем отличные от т.н. письма счастья (вариант D), создавайте новое письмо, не отвечайте на старое...

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Получатель сообщения: [email]icare3@amcustomercare.att-mail.com[/email] ТЕМА ЛЮБАЯ ПРИМЕР Текста письма: Dear Sir/Madam, I would really like to officially unlock my iPhone 4. My name is ______, i bought this phone on eBay , but I'm not the resident of USA, so I can't use it with local operators. My IMEI is __________, i tried contacting AT&T via live chat, but had no luck. I will really appreciate your help on my problem.

Ответ на ваше первое письмо всегда присылает робот:

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NOTE: This is an automated reply from a system mailbox. Please do not reply to this email. Thank you for contacting AT&T. We appreciate your business and know that your time is valuable. An AT&T Online Specialist has been assigned to your case and will respond to your concern within 24 hours. We will do our best to exceed your expectations. Do you know about the free, fast and easy way to check your minutes or balance, or to make a payment from your wireless phone? It's available 24 hours a day 7 days a week. If not, go to http://www.wireless.att.com/learn/ba...arservices.jsp ****%some digits... may be your number in queue%****

Потом с вами свяжется реальный сотрудник AT&T. Дают CASENUMBER (Номер вашего обращения). По нему можно узнать текущее состояние вашего дела.

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Thank you for taking the time to e-mail AT&T in regards to your request for a device unlock code for the iPhone. My name is %Имя сотрудника%, and it will be my pleasure to assist you today. After reviewing your e-mail, per your request for the device unlock code for the iPhone 4. I have submitted the following case number CM********_******** (номер вашей заявки у оператора) with estimated resolution date of 04/19/12. Once the case is resolved, we will be attempting to contact you by email on or before the close of the next business day Monday through Friday. This would be 9p.m Eastern Time, 8p.m Central Time, 7p.m Mountain Time, or 6p.m Pacific Time. We want to ensure that we provide you with total resolution for your concerns. Thank you for your patience and continued patronage. Denis, I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another email via the contact link through your online account. My name is Malekia Green and I thank you for being a valued AT&T customer. We will do our best to ensure that your wireless experience is a success, and AT&T hopes to serve you as your wireless provider for many more years to come.

Дальше варианты событий могут быть разные, вот типичные... но могут быть и еще... у AT&T отписок много всяких.

А) Требуют подтверждения оплаты.

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Документы и пейпаловские чеки не являются документами подтверждающим покупку телефона. 1. Подтверждающим документом является тот документ который содержит ясное указание на определенное устройство произведенное компанией Эпл и залоченое на АТТ (т.е. содержащее в себе Имя и Фамилию владельца в США(первого покупателя) марку и модель устройства, IMEI номер устройства) это минимум. 2. Или же чек из американского Эпл сторе или АТТ сторе. Больше не сработает ничего если тел был на контракте, а не просто залоченый на АТТ. 3. Выход из этой ситуации: связываться с бывшим владельцем и настаивать на купле-продаже(transfer of ownership letter) с ясным указанием всего что указано в первом пункте и указанием что все права на устройство кроме аккаунта на АТТ переходят вам. Это официальный ответ от сотрудников АТТ как действовать в этой ситуации. Номер факса для отправки: +1 800 328 1677 Пример письма от них: Dear ВАШЕ ИМЯ, Thank you for contacting AT&T regarding removing the unlock code for your iPhone 4. My name is Melinda Simon and I will be happy to assist you with your inquiry. Per your request I have submitted your request for the unlock code for your iPhone 4. In order to process your unlock request, you will need to provide proof of purchase for the iPhone 4. You will need fax the receipt with the following information displayed prominently on the cover page and/or the receipt: o Labeled "iPhone Device Unlock Request" o Customer name o Mobile number of the device being unlocked (if applicable) o Contact preference e-mail or phone number o Clarify case number The fax number is 800-328-1677 and your case number is CM20120412_39221275. We must receive the fax within 48 hours or they deny the request. Our device unlock team reviews the receipt and confirms the no-commitment price or they deny the request. Once proof of purchase has been verified will process your request and notify you via email. It may take 8 days or more to complete your request. Alex Vasiliev, I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. I encourage you to visit our web site (www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings. Sincerely, Melinda Simon AT&T Online Customer Care Professional

В) Если контракт (обязательства по нему) не закончен, даже если труба старая (2G, 3G, 3GS)...

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After a review of your account, we have determined that your device is not eligible to be unlocked from the AT&T network because you have not met one or more of the following requirements: Completed a minimum of ninety (90) days of active service with AT&T Mobility. The account is in good standing and payments are current at the time of the request. The device cannot be unlocked because of previous security restrictions placed on the device. The device does not have a long-term exclusive sales arrangement or any period of exclusivity associated with the device has expired. No more than five unlock codes per year are permitted. Prepaid/GoPhone customers: Completed a minimum of 6 months of service. If less than 6 months of service, provided a copy of the sales receipt or other proof of purchase of the device. AT&T reserves the right to preserve exclusivity sales agreements on designated devices by requiring that these devices remain locked to the AT&T Mobility network.

С) Стандартная отписка, с перечнем требований для разблокировки

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Thank you for taking the time to email AT&T about unlocking your iPhone device. My name is Jenifer Robertson and I would be happy to look into this for you. After reading your email I wanted to let you know that all iPhone devices sold by AT&T are locked and designed to work exclusively on AT&T's network. Effective April 8, 2012, however, AT&T can submit an unlock request for customers who have an iPhone and meet specific requirements. In order for an iPhone to be unlocked, the following requirements must be met: 1. The account cannot have a flag for excessive off-network roaming. 2. The device must be an eligible AT&T iPhone. 3. The two year service agreement accepted at the time of the iPhone activation must be completed. 4. The iPhone associated with the unlock request must not be reported lost or stolen. 5. The account must be current and in good standing. 6. Must not have a past due balance on an active account or an unpaid balance or ETF on a cancelled account. At this time, I have submitted an unlock request for you. Your case number is CM20120410_39107412. Please allow 5 to 7 business days for this request to be reviewed and a decision made. You will receive a response via email. ?????????, thank you for allowing me to assist you with this concern. Have a great day! Sincerely, Jenifer Robertson AT&T Online Customer Care Professional

D) "Письмо счастья" или подтверждение разлочки. (были варианты, когда после письма люди ждали еще несколько часов, пока сработало, я ждал 20 часов)

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Dear customer, Thank you for contacting AT&T Customer Care about unlocking your iPhone IMEI ending **** (последние 4 цифры вашего IMEI). We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked. To complete the unlock, simply: 1. Open iTunes on your Mac or PC and verify that you have internet connectivity. 2. Connect your iPhone using the dock connector to USB cable that came with your iPhone. 3. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414. 4. After restoring, your iPhone will be unlocked. Additional information on unlocking can be found at http://support.apple.com/kb/TS3198. For questions regarding AT&T?s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service. Thank you for contacting AT&T Mobility. We appreciate your business. Sincerely, AT&T Online Customer Care Professional

Еще варианты:

Е) Когда у них завал, и они перегружены можете получить подобное уведомление

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Thank you for taking the time to e-mail AT&T regarding the unlock code. I apologize for any inconvenience this may have caused you. My name is ИМЯ ОПЕРАТОРА, and it will be my pleasure to assist you today. Due to the overwhelming request for unlock code, please allow 12-14 days for the unlock code to be emailed to you.

F) Вариант, когда вы просите AT&T отвязать вас, хотя на самом деле ваш телефон заблокирован на другого оператора

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Dear Customer, Thank you for taking the time to e-mail AT&T regarding the unlocking of your iPhone 4 device. I apologize for any inconvenience this may have caused you. My name is Wallena Davis, and I am happy to help you with your inquiry. Unfortunately, I am unable to locate any previous accounts you have had with AT&T at any time. I am unable to retrieve any information from searching the IMEI provided. You must meet the following criteria in order to be eligible for iPhone unlocking: • Account cannot have a flag for excessive off-network roaming. • Must be an eligible AT&T iPhone. AT&T cannot unlock iPhones sold by a different carrier. • Completion of 2-year service contract (service fulfillment must be met for IMEI associated with the unlock request). Exceptions: Verified military deployment, paid full retail or no commitment price, early upgrade, or canceled and paid ETF. • IPhone associated to the unlock request must not be reported lost or stolen. Additional requirements for certain customer types and scenarios: • Your account must be current and in good standing. • You cannot have a past due balance on an active account or an unpaid balance or ETF on a cancelled account. • May only receive up to five unlock requests per account per 12-month period. • Must have proof of purchase for no commitment sale. Valid proof of purchase includes: - Receipt from AT&T or an AT&T authorized indirect dealer/agent showing price and device information. - Transfer of ownership letter (usually provided for prize winners or sales awards) from manufacturer showing specific device information. We would be more than happy to further evaluate the exact nature of this issue. Please understand that with e-mail we are very limited to the amount of troubleshooting that can be done with either the phone or the network. We would like to direct you to call in so that our Customer service department can obtain the necessary sensitive information to create a Device Unlock Case for you. Please contact us at 1-800-331-0500 from a phone other than your cell phone, with access to your wireless device, and our Customer Care Representatives will be happy to assist you. Customer Service hours by phone are Monday-Friday: 7:00 a.m. - 10:00 p.m. and Saturday-Sunday: 9:00 a.m. - 7:00 p.m., your local time. You can also visit our online Tech Chat which is available Monday through Friday 8:00 a.m. to 11:00 p.m. EST and Saturday 9:00 a.m. to 9:00 p.m. EST. I have provided steps for accessing the online chat below: 1. Log into myAT&T 2. Click on the "Support" tab located on the orange bar 3. Select "Wireless" by clicking on the hyperlink located under the orange bar 4. Click on “Log in/Register to chat (Right side of screen) Customer, I hope that the information provided has been helpful and has assisted you in getting a resolution to unlocking your iPhone device. Should you have additional concerns or questions about this issue, please reply to this email. If you need to contact us again regarding a new issue, please send us another email via the contact link through your online account. My name is Wallena Davis and I thank you for being a valued AT&T customer. We will do our best to ensure that your wireless experience is a success, and AT&T hopes to serve you as your wireless provider for many more years to come. I encourage you to visit our web site (www.att.com/wireless) often to view current and previous monthly statements, make payments, and shop for new product and service offerings. Sincerely, Wallena Davis AT&T Online Customer Care Professional Help AT&T improve our service to you! Please complete our short survey about your e-mail Customer Service experience. Click on: http://www.wireless.att.com/supports... The information provided in this e-mail is intended for the view and use of the authorized AT&T subscriber only. Content may not be shared or relied upon by third parties. AT&T, at its sole discretion, reserves the right to amend, modify or replace the written content of this message to correct or update answers provided to Subscriber. No term of Subscriber's Customer Service Agreement is altered, waived, or modified by this message unless expressly agreed by an authorized AT&T representative. © 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

G) Ваш вопрос все еще рассматривается

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Dear iPhone User, Thank you for taking the time to e-mail AT&T. My name is Christy Harper; I apologize for the delay in processing your iPhone Unlock request. I am happy to look into this status of your case. Our records show that the case is still open. Please allow 8-10 business days for completion of your request; however, due to volume the process may take longer. We truly apologize for the delay in processing your request. You will be contacted by the device unlock team with the results of the unlock code request via email. We greatly appreciate the opportunity to serve you. Please let us know if we can assist in any other way. Sincerely, Christy Harper AT&T Online Customer Care Professional

H) Ваш телефон не может быть разблокирован, есть контракт (бизнес структура, спец-контракт...)

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Thank you for contacting AT&T regarding removing the unlock code for your iPhone 4. My name is Melinda Simon and I will be happy to assist you with your inquiry. After the review of your request, the IMEI you have provided is not eligible to be unlocked. AT&T is the exclusive carrier of the iPhone 4 and under the existing exclusivity agreement we are unable to provide the device unlock code. In addition, some devices for which AT&T Mobility has exclusive marketing rights are permanently excluded from unlocking obligation. I apologize for any inconvenience that this may cause for you. Mr. Fox, I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. I encourage you to visit our web site (www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings.

I) Вы отправляете много писем! Совет, воспользуйтесь другим почтовым ящиком.

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AT&T has identified multiple requests from the same source, requesting multiple iPhone unlocks. Unfortunately, for security reasons, we are only able to grant on request per customer.

!!! ПОСЛЕ ПОЛУЧЕНИЯ ПИСЬМА СЧАСТЬЯ ВАРИАНТЫ РАЗБЛОКИРОВКИ !!!

1. У Вас нет Jailbreak

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1. Отключите телефон от компьютера 2. Извлеките лоток с карточкой AT&T (GEVEY, TP-SIM, Trubosim... в общему приблуду, которая была раньше) 3. Вставьте сим карту вашего оператора (MTS, Beeline, Kyivstar, Life,... ) 4. Подключите телефон к компьютеру и внимательно смотрите на сообщение iTunes. Должно появится: "Поздравляем ваш интернет-телефон разблокирован"...

2. Вы пользуетесь Jailbreak (Redsn0w, Sn0wbreaze.... )

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1. Запустите redsn0w (желательно самой последней версии) 2. Нажимаем кнопку Jailbreak 3. Выбираем Deactivate, снимаем галочку с Install Cydia (она ведь уже у нас есть!!!!) 1. Отключите телефон от компьютера 2. Извлеките лоток с карточкой AT&T (GEVEY, TP-SIM, Trubosim... в общему приблуду, которая была раньше) 3. Вставьте сим карту вашего оператора (MTS, Beeline, Kyivstar, Life,... ) 4. Подключите телефон к компьютеру и внимательно смотрите на сообщение iTunes. Должно появится: "Поздравляем ваш интернет-телефон разблокирован"...